In today’s fast-changing digital economy, businesses need more than standard tools to stay ahead. Customers expect speed, ...

New research suggests that chatbots still don’t measure up to humans when it comes to connection and well-being.

As AI adoption accelerates across industries, US customer experience (CX) leaders are increasingly focusing on chatbot technology — and exploring how chatbots improve customer experience in measurable ...

Luna, an AI bot, is the owner and operator of a retail store in San Francisco. Is this the future of retail?

As AI chatbots powered by large language models (LLMs) become better at mimicking human connection, more and more users are falling down extremely weird rabbit holes. Case in point, new research ...

As people increasingly rely on AI chatbots for guidance, even on financial matters, a healthy dose of skepticism is critical.

"Sportellino," a multilingual chatbot designed for migrants, is currently leading the way at the national level by setting a ...

No doubt about it, bots are coming. Forgive the hyperbole, but I mean really coming — in a life-changing, business-disrupting way. Think beyond today’s experimental first-generation chatbots on ...

Exploring the Impact of an AI Jesus Chatbot on Modern Faith In recent months, a new digital phenomenon has captured ...

The custom Siri chatbot offers significant improvements over the default experience by addressing Siri’s most pressing limitations. Key features include: These enhancements make the custom chatbot a ...